FALKIRK TV FAQs

When will the stream start?

 

For home matches the stream will be live from 1 hour prior to kick-off. Our Matchday Live programme will begin 30 minutes before the game. Please tune in early to avoid any issues.

 

Can I buy 50/50 tickets?

 

Our popular virtual 50/50 draw which has paid out over £40,000 in prize money since April will continue every matchday. Entries will close on the half-time whistle and the lucky winner will be announced during our matchday live show.

 

I am a season ticket holder – how do I access my Falkirk TV account?

 

Season ticket holders have all been sent a username and password by email. Please check your junk if this has not been received.

 

Each account requires a unique email address therefore if more than one season ticket holder is registered to an individual email address only one account will have been created. Please contact support@falkirkfc.tv if you require additional accounts.

 

I am not a season ticket holder – can I still watch our home matches?

 

A pay-per-view option will be available to purchase for our home League and Cup games. League games will be priced at £13.99. Generally these can be purchased from a Tuesday onwards prior to a Saturday game.

 

I am an existing Falkirk TV subscriber – is my subscription still valid?

 

Yes, existing subscriptions are still valid.

 

Any subscriber who has cancelled their subscription during lockdown will be able to purchase pay-per-view tickets for each game.

 

Can I subscribe to a Falkirk TV live video subscription?

 

Our regular Falkirk TV subscriptions are currently closed to new subscribers. A pay-per-view option is available to purchase for home games (all supporters) and away games (overseas only).

 

Can we test this out in advance?

 

Please login to Falkirk TV as soon as you receive your login details to avoid any issues on the day of the first game. Once logged in please change your password.

 

 

Will my log-in details stay the same for every match?

Yes

Can I share my log-in details?

 

No, please do not share your log-in details. Each account will only be able to login once. Passing it on to other could impact on your own ability to see the games.

 

We have more than one season ticket holder under the one roof. Will we all get individual logins?

 

Yes, each season ticket holder will be provided with an individual login – the only occasion this will not happen is if there is more than one season ticket under the same email address.

 

I don’t have an email address but I am a Season Ticket Holder, how can I watch the game?

A username and password will be posted out to you. Please contact the ticket office if you have not received this ahead of the first game.

 

I have a technical issue, who should I contact?

 

If you have any questions or issues then please email support@falkirkfc.tv. Please note this mailbox is monitored Friday – Sunday and any midweek matchdays.

 

Can I watch away matches on Falkirk TV with my season ticket?

 

No, season tickets will only allow access to our home match broadcasts. Away matches will only be available on Falkirk TV to overseas (outside UK and Ireland) subscribers. Away match pay-per-view passes will be available to purchase for overseas supporters.

 

Away match broadcasts will be subject to government restrictions, SPFL guidance and access to suitable internet and power facilities therefore coverage cannot be guaranteed. Please visit www.falkirkfc.tv or follow @FalkirkTV on Twitter for updates.

 

Network and browser requirements for viewing streams

 

The quality of your live playback experience is largely dependent on the download speed you have from ISP (Internet Service Provider) or mobile provider. Keep in mind that your overall Internet speed can vary depending on many factors, including but not limited to: time of day, Wi-Fi performance, other devices/users utilizing your connection, and the strength of the signal provided by your ISP.

 

Download speeds

The following table shows the minimum speeds required for each playback quality:

Quality	Required Minimum Bandwidth
240p	500 kbps
360p	1 Mbps
720p	3 Mbps
1080p	7 Mbps

 

Desktop OS and Browser

In addition, we recommend using the following browsers and versions on Windows 7 or later or macOS Sierra (10.12.6) or later:

 

• Chrome 30+ (has automatic updates)
• Firefox 27+ (has automatic updates)*
• Microsoft Edge
• Safari 9+

 

Mobile devices

Mobile viewers can use Android (Lollipop) version 5.0+ or iOS version 12.4+.

⚠️ Blackberry and Windows phone users: You may still able to view our videos on devices that support HTML5; however, we do not test out our player in these environments and thus cannot guarantee support.

⚠️Samsung users: The Samsung Internet browser (all versions) is not supported by Falkirk TV. We recommend installing Chrome instead.